return policy

Please be aware that most manufacturers have enacted very strict return policies and that many products are not returnable. You may inquire as to the return policy of any products which you intend to purchase before your purchase is made.

Defective Hardware Products - We will accept for exchange or repair, at our discretion, defective products within 20 days of invoice date, 100% complete, in original and resalable condition, with all packaging, manuals, registration and warranty card(s), software, and with no labels or demarcations on the box. We reserve the right to refuse a return on any product that does not meet these requirements. No refunds or credit will be provided, except under the terms of the restocking fees detailed below.

Non-defective Hardware Products - If the manufacturer's return policy permits the return of a non-defective item to K2, then the item must be returned within 20 days from the invoice date, 100% complete, unopened, in original and resalable condition, with all packaging, manuals, registration and warranty card(s), software, and with no labels or demarcations on the box. We reserve the right to refuse a return on any product that does not meet these requirements. If a non-defective item has been opened, it is not returnable.

Restocking Fee -Returns are subject to a minimum 20% restocking fee with a minimum dollar amount of $25.00. Shipping charges are not refundable.

Manufacturer's Restrictions - Some hardware products are not returnable under any circumstances, whether or not the item is defective. The policy for product returns, repairs or exchanges is established by each manufacturer and are handled in accordance with the manufacturer's established return policies. Please call the following manufacturers directly for hardware support, repairs, or to exchange defective products:

• Apple
• Compaq
• Digital Equipment Corporation
• Fujitsu
• Hewlett Packard
• Hitachi
• IBM
• eMachines
• Microsoft
• NEC
• Quark
• Sony
• Toshiba
• Umax

The above list is subject to change without notice.

Defective Software - Defective software products may be exchanged for the same title only.

Non-defective Software - Non-defective software that has been opened is not returnable. No refunds or credit will be provided.

Components - Components such as service parts, fusers, power supplies, motherboards, processors, chips, etc., are not returnable.

RMA Number - Before returning any product, you must obtain a Return Materials Authorization (RMA) number.  No returns will be accepted without an RMA Number. Please have the following information on hand:

• Customer Name
• Invoice Number
• Serial Number
• The nature of the problem

You may call our customer service department at 301-926-7000 for the issuance of an RMA or submit an RMA form on-line.

The issuance of an RMA Number does not assure that credit will be issued. The returned product(s) must meet all of the conditions stated above. The customer is responsible for shipping costs when returning products to K2.